Senior Technical Architect

Our Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on what each engagement calls for, you'll lead end to end delivery, take on deep technical architecture and integration work, or both, so customers get the right blend of program management and technical depth for their specific needs. This individual will work under Braze's Expert Services department as someone who can move naturally between delivery and technical ownership cohesively, rather than desire to stay in a single lane. You will work alongside Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.

Responsibilities

Own the execution of customer implementation engagements end to end, from onboarding through go live; Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment; Engage with customer stakeholders, from senior staff to Braze end users, to understand business and technical goals; Monitor progress and proactively resolve project risks and technical blockers; Act as the technical conduit between Braze and the customer's product and engineering teams; Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team; Coordinate with the customer's agencies and third parties to keep external partners aligned; Drive early adoption, set KPIs and success metrics, and apply best practices for fast time to value; Advocate customer use cases to product development and stay current on Braze's platform capabilities, including Decisioning Studio training; Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer

Requirements

Bachelor's degree or equivalent experience in a relevant field; 2 to 5 years in a similar customer facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work; Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work; Excellent written and verbal communication skills

Nice to have

Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming (HTML, etc.); Highly organized and reliable, with a continuous improvement mindset; Strong analytical and creative problem solving skills; Natural collaborator who can manage conflicting priorities and thrive in a fast paced, cross functional environment; Strong listening and verbal communication skills for technical and non-technical audiences; Comfortable building with AI tools to accelerate workstreams

Benefits

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services that include fertility benefits and equal paid parental leave; Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience; Opportunities to give back, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups; Collaborative, transparent, and fun culture recognized as a Great Place to Work®; Restricted stock (RSUs) equity grants as part of the Total Rewards package for US candidates