Senior UX/UI Product Designer

What you can expect from us?

• Flexible Contractor Engagement: A long-term B2B subcontracting agreement providing high execution autonomy within a structured enterprise framework.

• Global Scope & Business Impact: Direct impact on simplifying daily workflows and self-service channels for thousands of employees across a global organization.

• Modern Design Ecosystem: Opportunity to shape end-to-end service journeys across HR, Finance, and Procurement using industry-standard tools (Figma, ServiceNow).

• Cross-Functional Exposure: High-visibility collaboration with international stakeholders, service owners, and specialized digital implementation units.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• User Research & Usability Testing: Plan and execute qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs to validate real employee needs.

• Service & Journey Mapping: Map current- and future-state user journeys, task flows, and service blueprints across multiple corporate service areas to eliminate friction and improve self-service adoption.

• UI Design & Interactive Prototyping: Design low- and high-fidelity wireframes, mockups, and clickable prototypes in Figma tailored for ServiceNow portals (Employee Center, Service Catalog, request forms, and Virtual Agent flows).

• Data-Driven Iteration: Test design concepts directly with users, document key insights, and iteratively refine mockups based on empirical usability findings and post-launch CSAT/NPS feedback.

• Developer Handover & Collaboration: Prepare clear, developer-ready design handover packs for ServiceNow configuration teams and collaborate closely with Business Owners, Change & Communications, and DigitalX teams.