Strategy & Operations

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack (CRM, sequencing, call recording, enrichment, pipeline management) with one unified system, consolidating 6-10 disconnected tools into a single platform. The company launched publicly in Feb 2026, has 65 people, and is generating millions in ARR within months of launch. The company raised an $85M Series B from Founders Fund, Benchmark, and Human Capital; its founders previously led Brex, Apollo, and Clari. The role is a senior RevOps hire with a post-sales focus: the person owns post-sales operations, acts as strategic partner to launch operations and FDAE (post-sales) teams, and uses data to explain what drives retention and expansion in a usage-based business.

Responsibilities

Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on; Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage; Identify what top customers have in common and turn it into playbooks the whole team runs; Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them; Drive post-sales analytics with the data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn findings into decisions; Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion; Run leadership-level reporting and planning on retention, expansion, and net revenue; Spot problems in the numbers early and bring a recommendation, not just a chart

Requirements

2 - 4 years at a top-tier investment bank, management consulting, PE, or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup; Exceptional with data: fluent in SQL and spreadsheets, comfortable building models from scratch, and able to explain the answer to a sales leader in one sentence; Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast; Thrive with autonomy in a high-velocity environment where priorities shift weekly

Nice to have

You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals; Experience growing revenue in a usage-based or hybrid pricing model; Experience at a B2B early stage startup; Track record of turning standout customer outcomes into a repeatable playbook