Virtual Account Specialist

Join Essity as a Virtual Account Specialist to play an important role in developing the business across Medical Distribution and Pharmacy. The role offers ownership of a diverse customer portfolio, using telephone and digital engagement to build relationships, uncover opportunities and accelerate growth across e-commerce, veterinary, sports and other specialist channels, while maintaining relationships with key Pharmacy wholesale partners.

Responsibilities

Own and develop a portfolio of customer accounts, creating clear account plans and identifying opportunities for sustainable, profitable growth; Build strong, trusted relationships with customers across multiple market segments, becoming a valued commercial partner; Drive growth across e-commerce, veterinary, sports and other specialist channels, identifying opportunities to expand Essity's brand presence and customer reach; Manage key relationships within Pharmacy wholesale, maintaining strong customer partnerships and supporting consistent service and supply; Develop a strong understanding of your customers' businesses, challenges and ambitions, using these insights to create relevant, commercially compelling solutions; Identify opportunities within existing accounts to broaden product penetration, increase customer value and strengthen Essity's position; Maintain an active and well-managed sales pipeline through CRM, progressing opportunities with pace and clear commercial focus; Use customer and sales data to prioritise activity, identify potential opportunities and make informed account decisions; Work collaboratively across Essity, bringing together the right internal expertise to unlock opportunities and deliver a seamless customer experience; Confidently represent Essity, our brands and our values in every customer interaction

Requirements

Experience in sales, account management, business development or inside sales, with evidence of developing customer relationships and delivering commercial results; A strong commercial mindset and the ability to identify opportunities within existing customer accounts; Excellent communication and relationship-building skills, particularly through telephone and digital channels; The confidence to engage customers, understand their needs and turn those conversations into opportunities; Commercial curiosity and an instinct for identifying where additional value and growth can be created; Confidence using CRM systems, sales information and customer data to prioritise activity and manage a healthy opportunity pipeline; Strong organisational skills and the ability to manage multiple customers, opportunities and internal stakeholders effectively; Resilience, energy and a results-oriented mindset; A collaborative approach and a genuine commitment to delivering an excellent customer experience

Nice to have

Experience or knowledge of the Pharmacy and/or distribution sectors would be advantageous, but is not essential