Workplace Experience Analyst

We are seeking a dynamic Workplace Experience professional to support the daily operations of our São Paulo office and play a key role in its ongoing growth and development. In this role, you will support the local team and collaborate with colleagues across Braze to drive global workplace and employee experience initiatives. This position sits within the People Team and reports to the Regional Manager, Workplace Experience - AMER. This role will be required to be in-office 5 days per week.

Responsibilities

Support day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep; Deliver exceptional customer service to all who enter the São Paulo office, including onboarding support to new hires; Monitor and respond to workplace service tickets; Support the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming; Balance multiple priorities and respond to urgent needs while keeping day-to-day tasks on schedule; Support general office requests and workplace questions; Assist with budget tracking, invoice management, and financial planning for the São Paulo office; Support compliance with health and safety requirements, working with external providers, building management, and internal stakeholders; Be a flexible team player, supporting ad-hoc tasks, PTO coverage, and operational needs

Requirements

Demonstrated experience in a similar role; Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule; Someone who is confident, positive, and comfortable being in a highly visible role; Passion for best-in-class workplace experience and customer service; A strong communicator with excellent grammatical skills; A sharp eye for detail and good organizational skills; Proactive and self-motivated with the ability to set own priorities; A creative problem-solver, bringing innovative ideas and solutions to the table; An awesome can-do attitude; Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds; Familiar with Mac computer and GSuite

Nice to have

Experience in customer service

Benefits

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services including fertility benefits and equal paid parental leave; Professional development with formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience; Opportunities to give back, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups; Collaborative, transparent, and fun culture recognized as a Great Place to Work