Global Project Manager

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Project Manager to join our Global Professional Services team. In this role, you will play a key part in supporting our Professional Services and Delivery teams by managing customer relationships, scoping billable projects, and developing clear, impactful statements of work. Operating as a critical member of our global team, this role owns the execution of a diverse project portfolio, including complex enterprise software deployments (e.g., Time & Attendance, Payroll, Finance) and smaller application rollouts.

Responsibilities

AI-Driven Efficiency: Champion the adoption of internal AI and automation tools to streamline project tracking and accelerate the creation of project documentation and status reports; Strategic On-Site Presence: Travel domestically (up to 25%) to lead kick-off meetings, conduct steering committee reviews, and build relationships with global enterprise clients and distributed teams; Global Stakeholder Management: Establish, maintain, and navigate relationships with international stakeholders, delivery teams, and cross-border customers; Scope & Detail Analysis: Define or deeply analyze project scopes, impacts, resource allocations, and localized outcomes before gaining customer alignment; Precision Project Planning: Develop granular project plans, mapping out dependencies and scheduling project activities; Time Management & Execution: Track progress of concurrent workstreams and ensure commitments are met on time; Transparent Communication: Deliver documented project progress updates to delivery teams, sponsors, board members, and clients; Risk Mitigation: Identify, track, and resolve emerging risks and localized issues, escalating where necessary; Standards & Documentation: Use appropriate project management systems, tools, and methodologies while maintaining audit-ready project documentation; Financial & Project Closure: Close projects to enable revenue recognition and review global lessons learned; Manage customer relationships, scope billable projects, and develop clear statements of work

Requirements

Ideally some experience in Project Management and IT/software and SaaS deployments (transferable skills welcomed); Demonstrated experience using AI-powered tools, including project management software, generative AI tools, or predictive analytics; Proven experience working within structured project management frameworks (e.g., PRINCE2, PMP); Documented success in delivering complex projects strictly on budget and on time, meeting or exceeding project revenue targets; Demonstrated ability to manage competing priorities, tight international deadlines, and complex project minutiae without sacrificing quality; Exceptional written, verbal, facilitation, and negotiation skills, with high cultural awareness for global communication; Demonstrable experience in commercial decision-making and managing project profitability; Excellent interpersonal skills with a natural ability to quickly build trust and rapport with diverse, cross-functional, and remote international teams; High proficiency with modern project management tools and collaboration platforms (e.g., MS Project, Smartsheets, MS Office, G-Suite)

Benefits

25 days holiday plus an additional 5 days of flexible time off; Critical illness cover; Income protection; Death in service cover; Pension contribution; Global Wellbeing Program; Access to a private GP service; Discounted healthcare; Paid counseling sessions; Enhanced maternity, paternity and adoption leave and pay; Retail discounts and technology benefits; Paid time off for volunteering; Video libraries for soft skill and role-specific training available 24/7; Live trainings throughout the year