Your new company
For our client from Gliwice, we are looking for an IT Support Engineer to join an existing team.
Your new role
The IT Support Engineer is responsible for delivering high-quality IT support services to end users across the company, ensuring a reliable and efficient digital workplace.
This role goes beyond traditional support by contributing to continuous improvement, automation, and user experience, working closely with infrastructure, cybersecurity, and application teams in a product-oriented IT model.
End-User Support & Operations
- Provide 1st and 2nd line IT support for end users (on-site and remote)
- Troubleshoot hardware, software, and connectivity issues
- Support workplace technologies (laptops, mobile devices, printers, collaboration tools)
- Ensure timely resolution of incidents and service requests in line with SLAs
Digital Workplace Experience
- Support and improve Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint)
- Assist users in adopting digital tools and new technologies
- Contribute to improving the overall Digital Employee Experience (DEX)
- Identify recurring issues and propose improvements
Security & Compliance
- Follow and enforce IT security policies and procedures
- Support identity and access management processes (user provisioning, access changes)
- Ensure endpoint security standards (patching, antivirus, device compliance)
- Act as the first line of defence in identifying potential security incidents
Device & Endpoint Management
- Manage endpoints using tools like Microsoft Intune / Endpoint Manager
- Perform device provisioning, configuration, and lifecycle management
- Support software deployment and updates
- Maintain asset inventory and documentation
Service Management & Continuous Improvement
- Work within ITIL processes (incident, request, problem, change)
- Document solutions and contribute to the knowledge base
- Identify automation opportunities (e.g., scripting, self-service)
- Collaborate with other IT teams to improve services
Collaboration & Communication
- Act as a key point of contact between IT and business users
- Communicate clearly with non-technical stakeholders
- Support onboarding of new employees (IT setup, access, guidance)
- Work in an international environment with distributed teams
What you'll need to succeed • Degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in IT support or similar role
• Experience in supporting end users in a corporate environment
Technical Skills
• Windows 10/11 and Microsoft 365 ecosystem
• Basic networking (VPN, Wi-Fi, DNS, DHCP)
• Endpoint management (Intune or similar tools)
• Active Directory / Entra ID (user and access management)
• ITSM tools (e.g., FreshService, ServiceNow or similar)
Key Competencies
• Strong problem-solving skills
• Customer-oriented mindset
• Ability to prioritise and work under pressure
• Good communication skills (business + technical)
• Proactive and improvement-driven attitude
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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