Manager, Business Operations, International

The Manager / Senior Manager, Business Operations, International supports the strategy, planning, and operating discipline of a rapidly scaling international organization preparing for multiple product launches. The role contributes to strategic planning and analysis, owns performance measurement and reporting, develops scalable ways of working and AI-supported methods, and leads cross-functional projects. The role builds and maintains the International executive dashboard, and operationalizes the KPI framework across functions, clusters, and launches. It reports into the Director, Strategy and Business Operations, International.

Responsibilities

Support the development of the International long range plan and annual operating plan; Contribute to market expansion and operating model analyses, including go-to-market approaches, entry sequencing, and business cases; Support the annual planning cycle, including objective setting and prioritization; Build, operate, and continuously improve the International executive dashboard; Operationalize the KPI framework across functions and clusters; Partner with Commercial Excellence on launch KPIs and with International functions on key reporting metrics; Run the monthly reporting cycle, and own data sourcing and traceability; Track KPIs, milestones, and delivery status, and give early warning on slippage and risks; Support the redefinition of KPIs as assets move from pre- to post-commercialization; Develop and roll out standards, templates, and playbooks as the organization scales; Identify, design, and deploy AI use cases for reporting and meeting materials; Streamline the operating cycle to reduce manual effort; Lead and coordinate strategic and cross-functional projects across the International organization; Support individual functions on specific projects and priorities; Develop and deploy project management best practices, standards, and tools; Support project portfolio management, including intake, prioritization, and sequencing; Track dependencies and interfaces across functions, clusters, and workstreams; Support the International leadership operating cadence, including agendas, pre-reads, materials, minutes, and follow-up; Maintain the actions, decisions, and risk log, and drive commitments to closure; Support the preparation of materials for leadership forums, executive meetings, board and corporate presentations, and leadership workshops

Requirements

Bachelor's degree required; At least 6 years' experience in business operations, strategy and operations, program or project management, commercial operations, or consulting within the life sciences industry; Proven project management experience, with a track record of leading multiple cross-functional initiatives simultaneously; Experience working in or with a matrix organization, across functions, geographies, and levels of seniority; Solid understanding of the life sciences industry, including pharmaceutical development and commercialization model, regulatory milestones, and launch sequencing; Hands-on experience building and maintaining KPI frameworks, dashboards, and management reporting; Demonstrated development and deployment of AI use cases in a professional setting; Excellent executive communication; Excellent written and spoken English; Highly organized and precise, with strong discipline on data accuracy and source traceability; Advanced Excel and PowerPoint; Strong command of AI tools, including proficiency with Claude; Comfort operating in a scaling organization, with a bias toward action, a strong sense of ownership, and pragmatism about process

Nice to have

Advanced degree in life sciences, business, engineering, or a related discipline; Experience partnering with Commercial, Market Access, Medical Affairs, and Regulatory functions; Rare disease, launch-stage, or scaling-organization experience; Experience with Smartsheet and dashboarding tools; Ability to design new AI applications rather than only use existing ones

Benefits

Market-leading compensation; 401(k) with employer match; Employee Stock Purchase Program (ESPP); Pre-tax commuter benefits (transit and parking); Referral bonus for hired candidates; Subsidized lunch and parking on in-office days; 100% employer-paid medical, dental, and vision premiums for you and your dependents; Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA); Fertility and family-forming benefits; Expanded mental health support (therapy and coaching resources); Hybrid work model with flexibility; Flexible paid time off and company-paid holidays; Comprehensive paid medical and parental leave; Career pathing through feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching; Financial rewards, peer-to-peer recognition, and growth opportunities