Manager, Global Practice and Delivery (Solutions & Services)

We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise implementations, technical consulting, SaaS deployments, and platform migrations. You'll lead our North American services organization while helping shape global delivery practices that enable customers to successfully deploy, adopt, and realize measurable value from Acceldata's data management and observability solutions. You'll build a scalable services delivery engine, ensuring customer engagements are delivered on time, within budget, to high-quality standards, and consistently across multiple customers. You should be equally comfortable discussing data architecture trade-offs with a customer's technical team and coaching Solutions Consultants and Forward-Deployed Engineers on delivering complex on-premises and SaaS solutions. Enterprise data infrastructure and AI are coming together, and Acceldata sits at that point. You will shape our global services and FDE organization, lead experienced technical people, and build delivery practices that scale. You will help customers run their mission-critical data platforms.

Responsibilities

Build, hire, coach, and develop a high-performing team of Solutions Consultants and Forward-Deployed Engineers supporting Data & AI Observability and Infrastructure Observability; Define and execute the professional services strategy, strengthen delivery capabilities, identify opportunities for services growth, and build scalable operating models; Own and continuously improve key professional services metrics, including services revenue, gross margin, resource utilization, delivery predictability, customer time-to-value, customer satisfaction, team capability development, and operational scalability; Oversee multiple enterprise customer engagements, ensuring successful delivery, proactive risk management, stakeholder alignment, and measurable business outcomes; Build a scalable services delivery engine, ensuring customer engagements are delivered on time, within budget, to high-quality standards, and consistently across multiple customers; Lead the North American services organization while helping shape global delivery practices for deploying, adopting, and realizing measurable value from Acceldata's data management and observability solutions

Requirements

At least 10 years of experience in professional services, software engineering, forward-deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering or delivery teams in a high-growth company; Proven experience running several complex enterprise implementations at once, including planning, resource allocation, risk management, and financial accountability; Solid understanding of data engineering, distributed systems, cloud platforms, and Kubernetes-based environments; Deep domain expertise in data management, data platforms, or data infrastructure, including data observability, data quality, spark/kafka processing, kubernetes architectures, or cloud data engineering; Bachelor's or Master's in CS, Engineering, or related field

Nice to have

Strong foundation using AI and automation to improve services delivery; Experience delivering solutions across hybrid-cloud, multi-cloud, and on-premises enterprise environments