Outreach and Operations Director

The Outreach and Operations Director (OOD) is a dynamic and multi-faceted leader focused on operational excellence and building strategic relationships with constituents and donors on behalf of Breakthrough T1D. The role develops strategies to advance the organization's mission by expanding reach into the community, managing volunteers across the territory's geography, and ensuring territory operations align with organizational goals. The OOD serves as a people leader to Community Engagement Manager and Operations staff. The Mid America territory includes 20 staff, 5 Chapter Boards and over 15 events, driving over $11 million in total net revenue. The role follows a hybrid schedule: in office two days a week and remote and in the field three days a week. Physical demands include occasional lifting up to 25 pounds and infrequent lifting up to 50 pounds.

Responsibilities

Develop and implement strategies to build chapter and territory pipeline by acquiring new supporters through the Bag of Hope and Pack program; Identify and manage opportunities for Community Engagement resource expansion, including enhancing the healthcare provider (HCP) strategy; Build relationships with key HCP partners and manage resource distribution partners; Identify, develop, and implement engagement opportunities for newly diagnosed families, T1D community members, healthcare providers, advocates, and stakeholders; Develop community-based small event strategy and manage volunteers to execute events; Elevate supporters to P2P, Signature Events, and Philanthropic Engagement; Recruit, cultivate, and manage volunteer leaders, including Outreach Ambassador Chair, Mission Information Volunteer and Advocacy Team Chair; Provide training, resources, and communications to volunteers; Ensure meaningful engagement of volunteers at all levels; Lead execution of community engagement, mission engagement, marketing, and advocate recruitment strategies across the territory; Manage metrics for earned media placements; Serve as primary territory finance support, including processing vendor invoices and sending donation invoices; Provide data entry and reporting support; Order event collateral, signage, and materials; Execute invitations, donation solicitation letters, mailings and emails; Participate in strategy meetings with CESA program partners and monitor KPI progress; Serve as people leader to Community Engagement Manager and Operations staff

Requirements

5+ years of community building and engagement experience, with a proven track record of achievement in a complex, mission-driven organization; 2-3 years in a supervisory capacity with engagement and activation responsibilities and leadership experience that includes working directly with staff, large- and small-scale community events; Strong relationship-building skills with demonstrated experience organizing community initiatives and knowledge of fundraising through peer-to-peer and signature event activities; Experience partnering with strong and active volunteers, including working successfully with a large network of passionate volunteers; Demonstrate a high degree of energy, integrity, courage, empathy, and creativity; Proven ability to maintain an extensive network of strategic relationships (volunteers, health care and community partners, etc.) in the local area; Ability to be an enthusiastic spokesperson/representative of Breakthrough T1D's mission and a clear communicator who can inspire others to engage and support the mission; Demonstrated ability to multi-task, establish priorities, and work in a fast-paced and dynamic environment; Ability to work and make judgments independently and take initiative, with active listening, analytical, and problem-solving skills; Proficient with MS Office and constituent management databases; College degree or equivalent combination of education and experience; Ability to travel within the territory, with evening and weekend work as needed and occasional overnight travel

Nice to have

Knowledge of and existing network of relationships in the territory; Healthcare-based organization experience with a diversified revenue and fundraising events portfolio

Benefits

Medical, dental, and vision coverage; 403(b) retirement plan; Voluntary benefits; Flexible spending and commuter benefit accounts; Employee assistance program (EAP); Life and disability insurance; Performance-based bonuses; Generous paid time off