Senior Director, Operations Functions Communications

As the Senior Director, Operations Function Communications, you will lead internal communications for JLL's new global operations function, led by the Chief Operating Officer. This function brings JLL's operational expertise together across business lines and corporate functions, and it is home to the Transformation Office, which drives JLL's five-year strategy, Accelerate 2030. Reporting to the Global Head of Integrated Communications, you will work in close partnership with the Chief Operating Officer and his leadership team, including the Transformation Officer who leads Accelerate 2030. You will stand up communications for a function that is being built, not one that already runs. You will shape how the function is understood inside JLL, communicate how we are bringing Accelerate 2030 to life for our teams globally, guide people through reporting-line and ways-of-working changes, and build the internal and external profile of both the Chief Operating Officer and the Transformation Officer. This is a leadership role within JLL's Integrated Communications team.

Responsibilities

Build and run the internal communications strategy for the global operations function, aligned to the enterprise internal communications strategy and to Accelerate 2030; Partner with the Transformation Officer to communicate internally how JLL is bringing Accelerate 2030 to life, including manager enablement programs and an ongoing Accelerate 2030 narrative; Act as trusted advisor to the Chief Operating Officer, the Transformation Officer, and the wider operations leadership team, including planning change communications, draft speeches, town halls and all-colleague messages, and leadership-to-colleague engagement; Manage the internal and external profile of the Chief Operating Officer and the Transformation Officer; Work with Corporate Communications and Internal Communications to keep internal, external, and people messaging aligned; Track colleague understanding of the function, the change, and the Accelerate 2030 story, and report on it; Lead a small team of communications experts, building capability, giving direction, coaching, and development; Own the channel mix and content calendar for the function, and put in place governance, templates, and approval processes

Requirements

Bachelor's degree in Communications, Public Relations, Journalism, or a related field, with at least 15 years of similar experience; Proven experience in similar global internal communications roles, preferably within a professional services or real estate organization; Excellent stakeholder management skills, and able to build credible trusted relationships with senior leaders; Experience in developing and executing creative internal communications strategies which support the delivery of business outcomes; Strong analytical and problem-solving skills, with the ability to navigate complex issues and provide the appropriate communications solutions; Excellent communications delivery skills, including planning, writing and editing, comfortable delivering both individually and through others, and able to turn technical subjects into simple and engaging communications; Experience in managing communication during times of change, including organizational restructures and culture transformation initiatives; Proven experience supporting a multi-year transformation program, ideally with a formal change management approach; Experience influencing without authority across a matrixed organization, including business lines, corporate functions, and consulting partners; Experience building and activating manager cascade programs and champion networks to drive organizational change; Authorized to work in the United States without sponsorship

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay