Principal AIOps Architect

Contract of Employment (UoP)- only

Your new role 

We are looking for a Lead AIOps & Automation Architect to design and implement AI-driven operations across service management. This is a hands-on individual contributor role with strong architectural ownership, focused on building scalable, production-grade solutions.

• Own end-to-end AIOps architecture (data ingestion, modeling, inference, automation)
• Design solutions for event correlation, anomaly detection, predictive incidents, and noise reduction
• Establish patterns for human-in-the-loop and autonomous operations with proper guardrails

• Build intelligent automation for incident response, change management, and release processes
• Embed AI outputs directly into operational workflows (not standalone tools)
• Ensure automation is safe, auditable, reversible, and compliant

• Define AI-ready datasets using metrics, logs, events, traces, and service topology
• Design scalable and cost-efficient telemetry ingestion and correlation strategies
• Align with observability standards and monitoring-as-code practices

• Apply ML techniques (forecasting, anomaly detection, clustering, classification)
• Define and track success metrics (MTTR, precision/recall, false positives)
• Build feedback loops to continuously improve models and automation

• Act as a subject-matter expert for AIOps and automation
• Collaborate with SRE, platform, and data teams
• Influence architecture, standards, and tooling decisions

What you'll need to succeed 

• 10+ years in IT operations, SRE, DevOps, platform engineering, or similar
• Proven experience with AIOps, event management, or intelligent automation
• Hands-on experience integrating AI/ML into real operational workflows
• Strong knowledge of distributed systems, observability, and telemetry

• Experience with enterprise ITSM platforms (e.g., ServiceNow ITOM)
• Exposure to ML techniques for operational use cases
• Experience in cloud or hybrid environments

• Observability (metrics, logs, traces)
• Event correlation and noise reduction
• Automation frameworks and workflow orchestration
• API integrations and data pipelines
• Service topology and impact analysis
• Safe automation design and governance

• Reduced alert noise and incident volume
• Faster detection and resolution (lower MTTR)
• More automation in operations
• Improved release confidence and change safety
• Measurable progress toward autonomous operations

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.