Program Manager, OER

Qualified Health is hiring a Program Manager to lead Organizational Effectiveness, and Readiness and to help scale our Program Management Office (PMO) across health system customers. You will turn a strong foundation into a repeatable, transparent operating model, with real-time visibility into every program and clear audits of artifacts, compliance, governance, and information security. You will partner closely with the existing PM, customer-facing teams, and internal leaders. You may spend more time with one customer at first, but the role is customer-agnostic and customer-facing, so you will represent the PMO with confidence and clarity across accounts.

Responsibilities

Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing customer meetings, and follow-through on actions; Lead program audits across artifacts, compliance, governance, and information security, and identify gaps, access and data blockers, and anything that limits acceleration; Keep the PMO's source of truth current in Zoho and aligned with Notion, Slack, Jira, and Google Drive so program status is visible in real time; Build and refine a daily digest and reporting views that surface what matters across tools; Facilitate cross-customer working sessions where teams share what is working and exchange pilot and use-case learnings; Represent the PMO with customers and align stakeholders across customer, technical, and internal teams, including delivering difficult messages clearly; Trace recurring program issues to their root causes and turn the fixes into repeatable process improvements; Help lay the groundwork for workforce and resource tracking and for organizational effectiveness and readiness across internal and external teams; Travel expected at 20-30%

Requirements

Demonstrated ability to manage multiple complex programs and stakeholders at once in a healthcare domain context; Confident, clear customer-facing communication, including delivering difficult messages; Experience aligning health-system stakeholders and working effectively across functions; Strong analytic thinking and root cause analysis; Experience with strategy and road-mapping, and with workforce or resource management; Hands-on fluency with AI tools such as ChatGPT or Claude, and with program and reporting tools such as Zoho, Jira, Notion, Slack, or Power BI; A builder mindset: you know when to run with something and when to ask for help; Active listening, emotional intelligence, executive presence, and humility, with comfort in ambiguity and a drive to create structure

Nice to have

Background in health AI, healthcare technology, or life sciences programs; Experience building real-time visibility or analytics for program health; Experience with compliance, governance, or information security audit processes

Benefits

Competitive salaries with equity packages; Robust medical/dental/vision insurance; Flexible working hours; Hybrid work options; Inclusive environment that fosters creativity and innovation; Eligible for equity and benefits