You will act as the first point of contact for B2B customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
responsibilities:
- record and process custom/special orders and coordinate with relevant teams
- respond promptly to escalated customer issues and ensure resolution
- act as first point of contact for customer queries and complaints
- provide advanced product/service information and support fitment inquiries
- follow sales and channel dynamics to provide tailored suggestions to customers
- build strong customer relationships and adopt customized strategies
- collaborate with cross-functional teams to resolve issues and improve processes
- participate in regional meetings and share feedback from stakeholders
Niemcy
Wielka Brytania
Holandia
Irlandia
Norwegia
Szwajcaria