Customer OTC Specialist

• Supporting customers along the whole OTC process
• Cooperating with various departments (sales, logistics, transport)
• Ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
• Monitoring the fulfilment of your customers' orders and reacting in case the customer satisfaction is at risk
• Providing excellent customer service to dedicated customers
• Monitoring outstanding payments, following up with customers, and collaborate with finance teams to resolve payment issues

• At least 1-3 years of relevant professional experience
• Experience with SAP ERP, particularly the Sales and Distribution (SD) module
• B2 level of English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Maroccan, Turkish

• Strong communication skills
• Ability to work in an international environment
• Ability to quickly resolve issues and adapt to shifting priorities in a dynamic environment

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.