Customer Service Team Leader

• Providing excellent customer service to dedicated customers
• Leading the customer service team to achieve performance targets and deliver exceptional service
• Cooperating with various departments locally and abroad (sales, finance, logistics, transport)
• Ensuring accurate documentation and proper document flow in line with company and legal standards
• Supporting and enabling the team to find solutions for all professional questions raised by stakeholders/team members
• Participating in projects and efficiencies and innovation
• Keeping up with the latest trends to develop new tools and solutions for future customer service
• Fostering knowledge and expertise within the organization

• At least 3-4 years of relevant professional experience
• Experience with the ERP SAP system
• B2 level of English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Maroccan, Turkish
• Strong team orientation
• High proficiency in Microsoft Office 

• Excellent communication skills
• Working knowledge of customer service software, databases and tools
• Master’s degree in business administration, supply chain or related field
• Strong customer focus with entrepreneurial drive

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.