Order Fulfilment Administrator

• Managing the full order lifecycle, from order entry and validation to shipment coordination and post‑delivery follow‑up.
• Processing sales orders across multiple product categories with a high degree of accuracy and timeliness.
• Monitoring order status, proactively resolving discrepancies, and ensuring alignment with customer requirements and internal policies.
• Track and manage backorders, ensuring timely updates to customers and Key Account Managers.
• Collaborating with logistics and supply chain teams to secure stock availability and optimize delivery timelines.
• Updating pricing, discounts, and commercial terms in relevant systems to ensure accurate order processing.
• Maintaining clean and up‑to‑date customer and product data across ERP, CRM, and B2B platforms.
• Supporting internal teams with data extraction, analysis, and documentation as needed.
• Maintaining close communication with customers, Key Account Managers, and internal stakeholders to ensure smooth operations.
• Ensuring financial documentation is accurate and aligned with internal controls and customer agreements.

• Experience with SAP or other ERP systems.
• B2 level of English (spoken and written)
• Minimum 2 years of experience in sales operations, order processing, fulfilment coordination, or a similar administrative role.

• Familiarity with B2B portals and integrated third‑party tools (EDI, CRM, logistics tracking, payment platforms).
• Knowledge of MS Office applications, especially Excel, Word, and Outlook.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and organizational skills.
• High level of customer service orientation and a proactive approach to problem‑solving.

• Working in an international environment for a globally recognized company.
• Benefits package (private medical care, sports card)
• Possibility to start in February or March 2026
• Hybrid work model (2 days from office, 3 days from home) 
• Flexible hours
• Salary range: 8,000 - 9,000 PLN gross

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.