Product Support Accounting Analyst (Fund Accounting)

What you can expect from us?

• posibility for long term employment, starting with 12 month temporary contract via Randstad
• hybryd working model  - 1 day home office
• international work enviroment
• organized onboarding process
• benefits: medical care, sport card, additional insurance

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• Provide expert support for financial software to external clients and internal teams, ensuring service levels and client expectations are consistently met.
• Develop a deep understanding of client operations, business processes, and operational workflows to effectively diagnose and resolve issues.
• Act as a subject matter expert in accouting module in the software, performing advanced troubleshooting and issue analysis.
• Conduct root cause analysis and drive problem management activities to prevent recurring issues.
• Collaborate with global Product Support teams to deliver seamless support across regions and time zones.
• Support critical incident management processes and contribute to service restoration efforts.
• Deliver knowledge transfer sessions and create documentation to improve client and team expertise.