CRM Implementation Consultant

Hybrid work from Warsaw

Your new role 

• CRM configuration - customizing modules, workflows, automations, and integrations.
• Requirements analysis - gathering business needs and translating them into technical specifications.
• System implementation - leading full implementation cycles from design to go‑live.
• User training - preparing materials and conducting workshops for end users.
• Data migration - mapping, cleansing, and importing data into the CRM.
• Testing & QA - preparing and executing test scenarios.
• Post‑go‑live support - troubleshooting, optimization, and continuous improvement.

What you'll need to succeed 

• Hands‑on experience in CRM implementation (minimum 2-3 years).
• Practical knowledge of at least one CRM platform (Dynamics 365, Salesforce, HubSpot, Zoho, etc.).
• Strong understanding of business processes in sales, customer service, and marketing.
• Experience working in or with the finance sector (banks, insurance, fintech).
• Ability to translate business requirements into technical solutions.
• Strong analytical and problem‑solving skills.
• English proficiency B2 or higher (required).

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related technical field.

• Experience with API integrations or system architecture.
• Knowledge of SQL or basic scripting.
• Certifications (e.g., Salesforce Admin, Microsoft Dynamics Functional Consultant).

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.