Customer Service Representative

• Full order management, including order entry, changes, cancellations, and delivery updates
• Monitoring order status, backlog files, and on-time delivery performance
• Coordination with logistics and distribution centers, including shipments and returns (RMA)
• Maintaining accurate data, reports, and system updates
• Regular communication with internal stakeholders and customers
• Supporting special customer programs and process improvements

• Higher education or currently pursuing a degree (Bachelor’s level is an advantage)
• Prior experience in customer service or a B2B environment is a plus
• Strong organizational and communication skills
• Very good knowledge of MS Office, especially Excel
• Very good command of English (written and spoken); additional languages are an asset.

• Employment contract with a stable, international organization
• Competitive base salary plus quarterly bonus
• Hybrid working model (3 days in the office, 2 days remote)
• Benefit package includes private medical care and Multisport card
• Exposure to an international environment and opportunities for professional development

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.