The client is an international IT services company
Key details:
Location: 100% from the Warsaw office
Rate: negotiable
Employment type: B2B contract
Duration: 12 months + extensions
Recruitment process: 1 stage
English: B2+/C1
Luxmed, MultiSport, equipment provided by the client
Knowledge:
- Excellent practical knowledge of IT end users infrastructure (workstations, printers, peripherals etc.)
- Excellent practical knowledge of workstations’ operating systems
- Excellent practical knowledge of identity management
- Excellent practical knowledge of networking
- Practical knowledge of complex information systems and their interoperability
- Practical knowledge of M365 cloud services
- Practical knowledge of ITIL, especially incident and request fulfilment processes
- Practical knowledge of using ITSM solutions
Skills:
- Excellent communication skills (in written and verbal communication)
- Open minded, excellent troubleshooting, analytical and problem solving skills
- Very strong sense of responsibility
- Accuracy and attention to details
- Sense of tact and diplomacy
- Friendly, supportive and helpful personality with co-operative and service oriented attitude
- High level of initiative
- Ability to work in stressful environment with minimal supervision
- High level of motivation and initiative
Specific requirements:
- Previous experience working in 24/7 mode
- Is required (valid from the first day of assignment) - EU CONFIDENTIAL (The project will begin within three months of selecting a consultant (the sooner, the better). The vetting process for candidates will take about two to three months, so if a candidate does not currently have clearance but is willing to obtain it, that is an option. In that case, the candidate will start work once clearance is obtained.)
Typical tasks and responsibilities:
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
- Proposing workarounds, troubleshooting and analysing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
- Creating a positive customer experience
- Preparing digital workplace: configuring, installing, replacing and distributiong end user equipment (laptops, screens etc.)
- Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
- Working hours: 8/5 normal working days, normal working hours (exceptions may apply if agreed mutually)
- Other specific duties as assigned by supervisor
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361
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Wielka Brytania
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