Customer Service Specialist

• Deliver outstanding service to assigned B2B customers across international markets
• Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
• Monitor order status and proactively address any issues that may impact customer satisfaction
• Handle customer complaints and provide professional, solution-oriented responses
• Collaborate closely with internal departments (sales, logistics, finance) and global teams
• Maintain accurate documentation and ensure compliance with internal procedures and legal standards

• A Master’s degree in business, Economics, or a related field is an advantage.
• 1-3 years of experience in customer service or business operations in an international environment. Nice to have
• Familiarity with SAP (especially the SD module) is a strong plus.
• Strong customer focus and ability to work effectively in a team
• Excellent communication skills and adaptability in a dynamic, fast-paced setting
• Very good at English and one of the following languages is required: Italian, Swedish, Dutch, Slovak, Portuguese, Czech, French, Spanish, Hungarian, German, Serbian, Croatian, Romanian.

• Stable employment based on a permanent contract
• Hybrid work model with flexibility and work-life balance
• Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
• Recognition through a performance-based bonus system
• Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.