Customer Service Specialist with German/Italian

• Deliver outstanding service to assigned B2B customers across international markets
• Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
• Monitor order status and proactively address any issues that may impact customer satisfaction
• Handle customer complaints and provide professional, solution-oriented responses
• Collaborate closely with internal departments (sales, logistics, finance) and global teams
• Maintain accurate documentation and ensure compliance with internal procedures and legal standards

• A Master’s degree in business, Economics, or a related field is an advantage.
• 1-3 years of experience in customer service or business operations in an international environment. Nice to have
• Familiarity with SAP (especially the SD module) is a strong plus.
• Strong customer focus and ability to work effectively in a team
• Excellent communication skills and adaptability in a dynamic, fast-paced setting
• Very good at English, Italian and German are required.

• Stable employment based on a permanent contract
• Hybrid work model with flexibility and work-life balance
• Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
• Recognition through a performance-based bonus system
• Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry

o.o. is an employment agency registered in the registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.