Customer Service Manager (sales & fleet)

What we offer

• contract of employment,

• hybrid model of work (3 days from home and 2 days from the office - after onboarding),

• company car + fuel card,

• annual bonus,

• Christmas vouchers and jubilee awards,

• private medical insurance,

• life insurance,

• additional day off for preventive health checks,

• Employee Assistance Program (EAP),

• lunch vouchers,

• MyBenefit cafeteria system,

• Multisport card,

• Employee Pension Plan (PPE)

• subsidies for further education/training,

• wedding gift,

• reimbursement for glasses,

• discounts on company products.

Your tasks

The Team Manager leads and coordinates regional sales administration operations, ensuring timely and accurate execution of commercial processes that support pricing, billing, discount and rebate management, and customer claims. This role is pivotal in maintaining compliance, operational efficiency, and data integrity across multiple systems and workflows, while fostering team development and cross-functional collaboration.

Team Leadership & Coordination

• Manage and mentor a team of frontline and back-office specialists.
• Monitor daily activities and ensure service levels and KPIs are met.
• Allocate resources and oversee workload distribution to meet deadlines.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster collaboration with Pricing, Finance, IT, and Customer Service teams.

Discount & Rebate Management

• Oversee the setup, validation, and maintenance of discount structures and rebate agreements in SAP and Pricefx.
• Ensure correct application of condition contracts, rebate reasons, and thresholds.
• Monitor accruals and settlements, and support reconciliation and reporting.
• Act as escalation point for complex rebate scenarios and system issues.
• Support automation initiatives and participate in testing and rollout of enhancements.

Customer Claims Oversight

• Supervise registration, validation, and resolution of customer claims (e.g., pricing, delivery, warranty, VAT).
• Ensure claims are processed in accordance with SLA and documented in systems such as Freshdesk or Salesforce.
• Coordinate with logistics, accounting, and field engineering teams to resolve cross-functional issues.
• Track claim trends and propose process improvements to reduce recurrence.

Operational Oversight

• Supervise validation and processing of job sheets, invoices, credit/debit memos, and self-billing documents.
• Ensure compliance with validation rules for pricing, contract terms, and service breakdowns.
• Oversee SAP data maintenance (e.g., condition records, customer master data).
• Support internal audits and prepare documentation for compliance reviews.

Reporting & Analytics

• Generate pricing validation reports, including turnaround KPIs and error rates.
• Analyze trends in pricing discrepancies and claims to propose process improvements.
• Support dashboard development for pricing visibility and performance tracking.
• Provide regular updates to senior management on team performance and operational risks.