IT Support Analyst (m/f)

Opis stanowiska:

• providing remote and in-person end-user support, as required, using standard tools and processes,
• meeting response/service levels as determined by IT,
• racking hardware in server room / patch paneling,
• providing O365 Client-side application support, especially Teams and OneDrive,
• Client System Management – reimaging and replacing,
• local Asset Handling – ordering, handover, retiring assets in line with company policy, keeping hardware tracking tool up to date,
• troubleshooting basic and intermediate IT issues, escalating to advanced teams when required,
• new Employee IT on-boarding, providing an IT induction, including offboarding for leavers,
• providing on-site assistance for remote technical teams,
• maintaining data, software, and hardware security and emergency procedures,
• working with hardware vendors to provide corrective and preventive hardware maintenance,
• assisting with on-going assessment and upgrading of systems and infrastructure,
• writing user and system administration documentation,
• working with ISO 9001, ISO 27001 and TISAX standards, taking a part in preparation for recurring recertification audit.

Wymagania:

• Bachelor's degree in a computing discipline or equivalent experience: with at least 2-4 years of experience in IT,
• 1-2 years of Help Desk/Service Desk experience preferred,
• strong working knowledge of current Microsoft-based operating systems,
• strong working knowledge of multiple browsers (IE, Chrome, Firefox),
• previous Help Desk/Service Desk experience preferred,
• knowledge, training or experience with Unix or Mac desirable,
• knowledge of emerging tools, techniques and technologies,
• experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint,
• knowledge of antivirus software, PKI, data security and data encryption desirable,
• experience or training with set-up and troubleshooting of remote connectivity,
• basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable,
• Microsoft SharePoint knowledge, preferred,
• previous Service Desk or Network operations experience, preferred,
• working basic knowledge of Networks and troubleshooting network connection issues,
• account management, Active Directory knowledge (add, change), preferred,
• basic Windows Server administration knowledge is useful but not essential.

Oferujemy:

• the unique opportunity to be a part of the new team from the beginning and to help shape the working environment,
• employment contract / full time,
• salary range: 10.000 - 12.000 PLN brutto,
• hybrid job,
• employment in an international organization who is one of the worldwide leaders in its sector and has a stable market position,
• possibility to work in a highly professional, stimulating, and challenging work environment of a multinational company with a great and long-term career perspective,
• development and qualification improvement in multicultural environment,
• private medical care,
• sharing the costs of sports activities,
• group insurance.

Kontakt:

www.trenkwalder.pl