HR Head

• Lead HR service delivery across the EMEA.
• Optimise processes by identifying improvement opportunities and implementing efficiency‑driven solutions.
• Monitor performance through regular reporting, analysis, and action planning.
• Engage with stakeholders by managing service reviews, customer meetings, and escalations.
• Develop and empower teams, fostering a culture of accountability, collaboration, and strong performance.
• Act as a key partner for various HR initiatives across assigned regions.
• Coordinate cross‑functional efforts in close partnership with hub leadership to ensure seamless service delivery.

• 10+ years of experience in HR operations in SSC/BPO
• Fluent English (C1), German knowledge is a plus.
• Proven leadership background managing regional or global HR teams.
• Strong analytical mindset and experience working with KPIs and performance metrics.
• Expertise in process improvement and operational excellence.
• Excellent communication and stakeholder management skills.
• Experience in talent development, succession planning, and team leadership.
• Relevant academic background in HR, Business, or related fields.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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