Data Operations Leader (Western Europe region)

What we offer

• Hybrid working model (3 remote working days per week)
• Development opportunities in an international environment
• A comprehensive benefits package: Multisport card, private healthcare (Medicover), life insurance, benefits platform, paid time off for volunteering, Employee Assistance Program (EAP), celebrations of life’s important moments, access to LinkedIn Learning
• Modern office located in the city center of Warsaw
• Stable employment under an employment contract

Your tasks

Client Solutioning 

• Advocate of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
• Responsible for making decisions on behalf of operations for the region.
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded. 
• Drives Operation Processes with Quality and On time Delivery as per Global KPIs 
• Drives Standardization and Harmonization of processes across the region as per Global SOPs  
• Delivers on Global Productivity targets including RUN and other Global initiatives 

Team Management 

• Plans and controls resource allocation to optimize the “operations service” to clients 
• Manages initiatives to deliver efficiency and productivity to the company 
• Expected to coach and develop the team, monitor individual performances and identify talents or low performers 
• Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically 
• Meets clients to conduct client health check on operations