Customer Service & Logistics Manager

Currently, we are seeking experienced candidates for the position of Logistics Manager for our client from the manufacturing industry located near Wrocław. 

To manage and optimize the end-to-end logistics and customer service operations in Poland, ensuring timely and cost-effective transport, high customer satisfaction, and accurate order-to-invoice processes. This role is pivotal in aligning logistics execution with commercial and production plans. The role includes managing a team with direct reports and requires strong leadership and people management skills.

Key Responsibilities
Transport & Logistics Management
• Oversee transport booking and procurement to ensure timely and efficient deliveries.
• Coordinate dispatch schedules with warehouse and production teams.
• Track and manage transport procurement costs; verify invoices and raise purchase orders.
• Manage transport service providers, contracts, and performance.
• Monitor and control logistics costs and hired pallet assets.

Customer Service Management
• Capture and process customer orders via EDI, NAV, and manual entry.
• Ensure order accuracy, compliance with lead times, MOQs, and pricing.
• Communicate proactively with customers regarding order status, delays, and changes.
• Manage customer complaints and resolve issues efficiently.
• Support new product and customer launches, including logistics setup and transport planning.

Planning & Coordination
• Forward plan dispatch operations for promotions, product launches, and events.
• Collaborate with internal teams (sales, production, warehouse) to align logistics with business needs.
Reporting & KPIs
• Monitor and report on customer service levels, transport performance, delivery accuracy, and logistics costs.
• Analyze data to identify trends and drive continuous improvement.

Order-to-Invoice Process
• Ensure timely and accurate invoicing.
• Manage credit control and monitor customer payments.
• Investigate and resolve invoice claims and shortages using NAV (SDM).

Key Requirements
Experience
• Minimum 5+ years in logistics, transport, or customer service management.
• Experience with ERP systems (preferably Microsoft NAV) and EDI platforms.
• Proven track record in managing third-party logistics providers and cost control.

Skills
• Strong organizational and planning skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in Polish, English and German (written and spoken).
• Strong team management and leadership skills.

Key Competencies
• Customer-focused mindset
• Problem-solving and decision-making
• Team collaboration and cross-functional coordination
• Adaptability and resilience under pressure
• Results-oriented with a continuous improvement approach

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.