Sales & Fleet Team Leader (billing process)

What we offer

• contract of employment,

• hybrid model of work (3 days from home and 2 days from the office),

• semi-annual bonus,

• Christmas vouchers and jubilee awards,

• private medical insurance,

• life insurance,

• additional day off for preventive health checks,

• Employee Assistance Program (EAP),

• lunch vouchers,

• MyBenefit cafeteria system,

• Multisport card,

• Employee Pension Plan (PPE)

• subsidies for further education/training,

• wedding gift,

• reimbursement for glasses,

• discounts on company products.

Your tasks

Team Leadership & Coordination

• Lead and mentor a team of billing agents, ensuring performance targets and service levels are met.

• Monitor the daily activities and ensuring the service level

• Coordinate workload distribution and manage resource planning to support monthly billing cycles and reporting deadlines.

Billing Operations Oversight

• Supervise the creation and validation of billing documents (invoices, credit/debit memos).

• Ensure proper execution of billing uploads via interfaces and maintenance of condition records.

• Oversee manual adjustments and corrections to billing data to ensure accuracy and compliance.

• Monitor monthly billing activities.

Pricing Validation & Uploads

• Supervise validation of pricing for Sales Orders and Purchase Orders, ensuring accuracy across competitor tire pricing and breakdown services.

• Coordinate with pricing analysts and agents to ensure timely resolution of flagged pricing issues.

• Ensure alignment of pricing with contract terms, including handling “out of contract” items for PPK contracts.

• Audit pricing conditions against contractual obligations and escalate non-compliance cases.

Upload Execution & Data Integrity

• Oversee pricing data uploads into ERP systems (e.g., SAP, S4HANA), ensuring completeness and accuracy.

• Validate condition records and update tables as per regional and product-specific requirements.

• Coordinate with IT and system owners to troubleshoot upload errors and maintain system integrity.

Reporting & Analytics

• Generate and analyze monthly billing reports, including volume, accuracy, and turnaround KPIs.

• Monitor exception reports and proactively resolve discrepancies.

• Provide insights and recommendations to management based on billing trends and performance metrics.

• Support internal and external audits with timely and accurate reporting packages.

Support & Issue Resolution

• Act as a point of contact for escalations and complex billing queries from internal teams and external customers.

• Provide second-line support for system issues, data inconsistencies, and process bottlenecks.

• Collaborate with IT and process owners to troubleshoot and resolve interface or system errors.

• Support onboarding and training of new team members and stakeholders.

Compliance & Audit Readiness

• Ensure all billing activities adhere to legal, regulatory, and e-invoicing standards across EMEA.

• Maintain audit trails and documentation for internal and external audits.

• Support implementation of Segregation of Duties (SOD) and internal control checks.

Process Improvement

• Identify and implement process improvements to enhance billing efficiency and reduce errors.

• Participate in UAT and system enhancement projects related to billing and reporting.