ServiceNow Consultant

Work available from offices in several major cities in Poland: Krakow, Warsaw, Wrocław, Katowice, Poznań, Opole, Lublin, and Gdańsk.

Tasks:

• Transform client BPO / GBS / SSC query-related processes in areas such as IT, HR, Finance
• Provide recommendations on the “To Be” Connect to Resolve model to align with global best-in-class standards
• Offer guidance on technology setup to meet the requirements of the transformed C2R model for specific service lines
• Prepare user stories and use cases to define system requirements and facilitate system adjustments
• Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

Required skills and qualifications:

• Practical experience with ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT
• Understanding of Connect to Resolve / Query to Resolve processes and their application within ServiceNow
• Experience in analyzing and understanding the business need and managing ServiceNow requirements
• Experience collaborating with IT teams, developers, and operations to deliver solutions aligned with business objectives
• Strong capability to convert requirements into comprehensive business cases
• Knowledge of various Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)
• Solid understanding of core financial processes such as Accounts Payable, Accounts Receivable, General Ledger, and MDM; additional process knowledge is advantageous
• Fluent in English; proficiency in additional languages such as French or German is a plus

Offers:

• Competitive salary package aligned with industry standards
• Work in a hybrid model (twice a week in the office)
• Access to training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) 
• Comprehensive benefits package including health insurance, retirement plans, and wellness programs
• Opportunities for professional development and continuous learning
• Engagement in innovative projects within the healthcare sector
• Supportive and collaborative work environment