OTC Team Lead with Finnish
lokalizacja: Gdansk (Polska)
numer referencyjny: 1198313/jobs.pl
forma zatrudnienia: Pełny etat
Scandinavian Global Leader in Facility Services
We’re recruiting on behalf of our client - a Scandinavian global leader in integrated facility services, connecting people and places to make the world work better. At our corporate facilities and client sites, we create exceptional service environments that positively impact businesses, societies, the environment, and our people.
Main purpose of the position
We are currently seeking an experienced and dedicated OtC Team Leader to lead and supervise the Order to Cash team. In this key role, you will oversee end‑to‑end OtC processes, ensuring accuracy, efficiency, and strong collaboration with internal and external stakeholders. The ideal candidate brings solid experience in OtC operations, people management, and a commitment to delivering high‑quality results.
Your responsibilities will include, e.g.:
- Leading, coaching, and supporting the OtC team in daily operations.
- Managing the full Order to Cash cycle: customer setup, account maintenance, cash application, and collections.
- Ensuring timely and accurate billing setup, reconciliations, and monthly POS sales reporting.
- Cooperating with cross‑functional teams and external partners to resolve OtC‑related issues.
- Driving continuous process improvements to boost operational effectiveness.
- Preparing, monitoring, and analyzing KPIs to assess team and process performance.
- Conducting team meetings, providing feedback, and supporting professional development.
- Acting as an escalation point for complex cases.
- Supporting the design and delivery of training programs for OtC team members.
What you’ll need to succeed:
- Minimum 3 years of experience in OtC (Order to Invoice / Invoice to Cash), including 2+ years in a supervisory or leadership role.
- Strong understanding of core OtC processes: customer setup, cash application, collections.
- Experience in a Shared Services or global business services environment is an asset.
- Proficiency in Excel and SAP / other ERP systems.
- Excellent communication and interpersonal skills in English and Finnish
- Proven ability to drive process optimization and work with performance metrics.
- Strong analytical mindset and confidence in making data‑driven decisions.
- Bachelor’s degree in Finance, Accounting, or related fields.
Personal skills you excel in:
- Strong problem‑solving skills paired with a proactive, solution‑driven mindset.
- Ability to motivate and inspire team members.
- Excellent organizational and multitasking abilities.
- Results‑driven approach and commitment to achieving team goals.
What you’ll get in return:
- Stable employment in a global, people‑centric organization.
- Hybrid work model.
- Private medical care.
- Sports card and cafeteria program.
- Opportunities to grow within Treasury, Accounting, and Shared Services functions.
How to apply
If you’re interested in this role, please apply via the link on this page by submitting your up‑to‑date CV and any supporting documents. We look forward to receiving your application as soon as possible.
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
hays.pl
Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361
Pełny etat
Niemcy
Wielka Brytania
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Irlandia
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