IT Service Coordinator/ Incident Manager

Your new company 

Your new role 

• Oversee and coordinate IT outsourcing partner to ensure effective collaboration and support operations in Poland
• Conduct regular oversight of IT support operations, resolve challenges and identify areas for enhancement, while ensuring compliance with organizational standards and alignment with global IT strategies
• Partner with local business leaders to understand their priorities and requirements, and collaborate with key stakeholders to translate those needs into effective IT operational strategies
• Lead and guide operations of small IT support team, ensuring task prioritization based on business impact and compliance requirements
• Maintain effective communication
  between local and central IT teams
• Manage high-priority and critical escalations, collaborating with service managers to ensure timely resolution and thorough root cause analysis
• Oversee the local execution of IT projects and security initiatives
• Drive systemic improvements in IT support quality
  by providing feedback and best practices, promoting long-term service optimization
• Manage high-priority incidents, ensuring swift resolution with minimal business disruption and delivering an exceptional user experience

What you'll need to succeed 

• Minimum of 3 years’ experience as Incident Manager/ Coordinator/ Change Manager, Team Manager, Service Delivery Manager etc. (outsourcing or inhouse) gained at international or complex organization
• University degree in IT, Computer Science, or business related field
• Strong leadership capabilities with a demonstrated ability to develop and motivate outsourcing teams
• Excellent communication and interpersonal skills with a proactive mindset toward issue resolution
• Knowledge of IT service management principles, ITIL certificate would be a plus
• Experience with IT support best practices for continuous improvement

What you'll get in return 

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.