Learning Management System (LMS) Administrator

This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. We offer hybrid work model. 

Tasks: 

• Creating Instructor Led and On the Job Trainings in the LMS
• Building and maintaining complex Curricula and Programs
• Editing and revising items, curricula, programs as needed
• Creating and managing learner roles and direct assignments
• Managing records and learning history
• Pulling reports as needed
• Providing audit support as needed
• Acting as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
• Responding to and troubleshoot inquiries training course-related issues.
• Supporting continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.

Requirements:

• 2-4 years of experience with LMS administration, customer service or case management
• Bachelor’s degree or the equivalent combination of education and experience required
• Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Strong critical thinking and problem-solving skills
• Experience working in a HR shared service center is a plus