Customer Support Specialist - Join a Global Travel Leader!

Location: On-site in Gdańsk, Poland
Start Date: Immediately

What You’ll Do

• Support  guests and hosts via phone and email with world-class service
• Help with bookings, platform navigation, and troubleshooting
• Resolve issues with professionalism, empathy, and efficiency
• Investigate and solve cases using internal tools
• Keep accurate records and follow  guidelines
• Escalate complex cases when required
• Promote aqurate solutions aligned with customer needs

Working Conditions

Hours: 7:00 AM - 9:00 PM, Monday to Sunday
Weekend work: Approximately 2 weekends per month

Shifts available:

• Half-time: approx. 20 hours/week
• Mid-time: approx. 30 hours/week
• Full-time: approx. 40 hours/week
• Work mode: On-site at the modern Gdańsk office

Your skills

• German C1
• English B2+ (C1 preferred)
• Passion for customer experience
• Strong communication and listening skills
• Ability to stay calm, organised, and solution-focused
• Comfortable using digital tools and support systems
• Previous customer service experience is a plus

Salary Conditions

• Competitive pay: 49 PLN/hour (~€11.30/hour)
• Up to 1,500 PLN retention bonus every 6 months
• Travel credit: $150 after your first year
• Performance bonus up to 5%
• International, vibrant, and modern work environment
• Career growth opportunities within a global brand

Contract Options

Umowa zlecenia (students under 26):

• Highly flexible
• Higher net pay (no ZUS)
• Ideal for part-time / temporary work

Umowa o pracę (all other candidates):

• Full employment rights under Polish law
• Paid vacation, paid sick leave, health & social insurance
• Stable working conditions and long-term growth potential

Why Join us?

• Be part of a globally recognised, innovative travel company
• Work in a multicultural environment where every day is different
• Build your skills, boost your CV, and grow your career
• Attractive bonuses, strong support, and real development opportunities