Senior Business Analyst

• Conduct a comprehensive Business Analysis (BA) function maturity assessment, evaluating current capabilities, processes, tools, and alignment with program objectives and providing clear recommendations for improvement.
• Lead the restructuring of the Business Analysis team by assessing the performance of all contractor and full-time resources, eliminating non‑value‑adding or duplicative roles, and driving the recruitment and onboarding of new (Senior) Business Analysis talents.
• Design and implement a robust, standardized interview framework for Business Analysts, incorporating competency‑based assessment and case studies.
• Establish and institutionalize Business Analysis best practices and ways of working. This includes for example defining standards for business requirements documentation and traceability or creating and executing onboarding approaches and learning paths for new BA personnel.
• Collaborate closely with the global Business Analysis Center of Excellence to ensure that global BA standards, methodologies, and tools are fully embedded within the CRS Ecosystem program, and regularly share insights, materials, and lessons learned from the program back into the global framework.
• Prepare the program for expansion into additional countries by designing and leading a structured two‑step assessment process that future countries will follow, including:
  • Developing detailed assessment questionnaires and readiness checklists
  • Engaging senior country leadership to shape business cases that inform prioritization of countries
  • Defining which CRS ecosystem components will be in scope per country and how to secure early and sustained business sponsorship
• Contribute to the definition and design of the future BAU (Business‑as‑Usual) organization supporting the CRS Ecosystem, including:
  • Clarifying roles and responsibilities across central and local teams
  • Designing core processes and governance mechanisms
  • Defining relevant KPIs and performance metrics to monitor ongoing effectiveness
• Support the development of the CRS Ecosystem Knowledge Center, including:
  • Designing the Knowledge Center structure, taxonomy, and governance model
  • Establishing standards and routines to capture, curate, and update critical knowledge
  • Ensuring knowledge continuity and accessibility in the context of a frequently changing team
• Support the preparation, design, and facilitation of multi‑country requirements workshops aimed at:
  • Eliciting and consolidating business needs from multiple markets
  • Identifying and agreeing opportunities for process and requirements standardization
  • Establishing a robust, shared business foundation that informs and shapes the product roadmap and future enhancements

• Minimum of 15 years’ experience in large‑scale insurance transformation programs, with a strong focus on Commercial Insurance and strategy.
• Outstanding communication and executive‑level stakeholder management skills, with the ability to engage, challenge, and align senior leadership around the CRS Ecosystem vision and roadmap.
• Proven ability to work effectively with diverse, cross‑functional teams across multiple countries and cultures, demonstrating adaptability and cultural sensitivity.
• Naturally curious and intellectually rigorous, able to ask the right questions and constructively influence decisions to ensure alignment with overall program strategy.
• Highly self‑motivated, proactive, and comfortable taking ownership and leadership of assigned workstreams with minimal direction.
• Strong strategic mindset with the ability to articulate the “big picture" while also being able to deep‑dive into detailed analysis when required.
• Advanced business analysis capabilities and analytical skills, with a proven track record of understanding complex business and technical topics and translating them into clear, actionable deliverables.
• Demonstrated experience in producing a broad range of Business Analysis artifacts, including (but not limited to) business requirements, business process diagrams, use case diagrams, user stories, and user journeys.
• Fluent in English, with professional fluency in at least one additional language such as Dutch, German, Flemish, or French.
• Experience in coaching, mentoring, and developing Business Analysts and/or wider team members.
• Excellent written communication, documentation, and document review skills, with a strong command of professional business vocabulary and style.
• Strong negotiation, influencing, and conflict management skills, with the ability to navigate complex stakeholder landscapes and reach pragmatic outcomes.
• Collaborative team player with the ability to build and maintain trust and credibility at all levels of the organization.
• Solid understanding of IT systems, the software development lifecycle (SDLC), and established business analysis methodologies (e.g., Agile, Waterfall, hybrid approaches).
• Proficiency with requirements management, process modeling, and collaboration tools (e.g., Jira, Confluence, Azure DevOps, Visio or equivalent).
• Demonstrated ability to manage multiple priorities and deadlines in a fast‑paced, global program environment.
• Professional certification in Business Analysis (e.g., CBAP or equivalent) is highly desirable
   

• Standard benefits including preferential rates for LuxMed and Multisport packages
• The chance for a long-term cooperation on projects for top players in numerous sectors
• Opportunities for future assignments with other leading clients through Hays

• Your CV will be verified by Hays Recruiter
• Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
• Technical conversation with the client - 1 meeting
• Offer
• Welcome to the project!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.